Hey there, and a huge "thanks" for buying some of our products!
We’re a small, family-owned company, and our little warehouse is located in the beautiful state of Vermont. Imagine maple trees all around, and hipsters in plaid shirts and beanies packing up your products, and sending them your way.
Here is a quick overview of our shipping policies.
HOW WE COMMUNICATE WITH YOU WHEN YOU ORDER:
When you make a purchase on BROO.com, we'll take your payment, and then send you an order confirmation email.
We’ll email you again with a shipping confirmation, once your BRÖÖ is on it’s way to you. That email will have a tracking number, so you can check on your delivery.
HOW FAST YOUR PURCHASE GETS TO YOU:
Depending on how much your shipment weighs, and where you live, we may use UPS Ground or USPS, to ship your order to you. We don’t offer overnight or expedited shipping, so just be sure not to wait until the day before you run out of BRÖÖ, to re-order.
We make every effort to fill your order within 48 hours of getting it. Our warehouse is open Monday-Friday, so if you order over the weekend, we’ll get started on that 48 hour period on Monday.
Once your order is processed, it can take up to 7 business days to get to you, especially if you live way down in Florida, or way out in California. So, from the time you hit the “buy” button, it could be up to 9 business days before you’re loving some BRÖÖ lather, in your shower.
But, be on the lookout for our emails, so you can track your shipment.
CANCELLING AN ORDER:
Unfortunately, once your order has been processed, it can't be cancelled. You'd just need to wait for the shipment to arrive, and then initiate a refund. Just follow our Returns & Exchanges
Quick reminder: Clearance items are FINAL SALE, so orders for Clearance items can’t be cancelled or returned.
FLAT FEE FOR SHIPPING VS. FREE SHIPPING:
Full transparency here. When it comes to the cost of shipping, it’s more cost-efficient if you purchase more than one product from us.
We’ve determined that we can afford to absorb the full cost of shipping, if you purchase $40 or more in products, and we offer free shipping (within the Continental United States) if you reach the $40 purchase amount, not including taxes, and after any discount codes are calculated. Also, the entire purchase has to ship to one address, (in the Continental US) and prior purchases can’t be combined to hit the free shipping amount.
If you don’t reach the $40 purchase amount, as outlined above, we need you to help us cover part of your shipping, or else we won’t make enough money to stick around and keep making that awesome stuff of your hair! LOL.
In that instance, we include a $9 flat fee to help cover the cost of getting items to you.
HAWAIIAN, ALASKAN AND INTERNATIONAL FANS OF BRÖÖ:
We love you! But, as a small company, we just can’t get competitive shipping rates, to allow us to ship products to Hawaii, Alaska, or other countries. Our on-line friends over at http://www.iherb.com
sell BRÖÖ, and they are big enough to get good rates for shipping to those far away, beautiful places you live. Thanks for understanding!