Frequently Asked Questions

We may not have all the answers to everything but we have the answers to everything BRÖÖ!

Here are some of the more popular questions. If you don’t see what you’re looking for, please click here to go to our Need Help page.

I am concerned that I may have had a reaction to one of your products. What do I do?
As with any product that is causing discomfort or irritation, stop using the product immediately. If the reaction gets worse, seek medical attention.

Do you test on animals?
BRÖÖ does not test its products on animals nor do we ask others to do so on our behalf. You’ll see the PETA Bunny seal on our packaging to reinforce our commitment. Please know we are absolutely committed to our no animal testing policy. Click here to learn more!

Where can I find Ingredients listed on your website?
Product details are included on each product page. Sometimes the ingredient list found on a product may be different than the website when a recent change in the formula has occurred. The ingredient list on a physical product will always be reflective of the formula in the package. For more information about specific ingredients, please click here to go to the glossary on our website.

Are BRÖÖ products safe to use during pregnancy?
Any concerns regarding personal care products should be discussed with your health care provider.

Is BRÖÖ packaging recyclable?
Using sensible and minimal packaging made with recyclable materials is very important to BRÖÖ. For BRÖÖ brand plastic containers, please refer to the recycle symbol and handle accordingly.

Why does my favorite product look different?
A major refresh of the BRÖÖ brand will occur in 2019.  Certain products had formula upgrades to make them even more efficacious, while some had only packaging and/or label enhancements.

Why can’t I find my favorite BRÖÖ product at my local store?
First, it is recommended that you check the BRÖÖ store locator. If the product is not available in your area, please try the BRÖÖ Amazon store. If you don’t see it offered, it is possible that it is temporarily out of stock or discontinued.

Where can I find a specific BRÖÖ product?
Please use the store locator on the BRÖÖ website to find the closest retailer or feel free to order directly from the BRÖÖ Amazon store.

Can I buy products directly from your company?
You can buy a product through the BRÖÖ Amazon store simply by clicking the “buy now” button on each product’s individual product page and completing the checkout procedure.

Are all BRÖÖ products available for purchase on your website?
With few exceptions, all BRÖÖ brand items can be purchased from the BRÖÖ Amazon store. Occasionally an item is available at a single retailer for a short period of time before it is available in the Amazon store.

Why did BRÖÖ stop making my favorite product?
From time to time a product is discontinued because its sales are no longer meeting company thresholds. Products are only discontinued after careful review and discussion.  Most customers can find a suitable replacement among the brand’s wide range of active products.

What if I’m unhappy with my purchase?
We try to work with retailers who offer money back guarantees on purchases, so if you have purchased a BRÖÖ product from a participating retailer, please return it to the location where it was originally purchased, subject to the store’s own return/exchange policy.

I love BRÖÖ. How can I show support for the brand?
We love hearing from our BRÖÖ fans! Please feel free to “like” us on Facebook and post your story on our wall. You can also follow us on Instagram @brooshampoo/ and follow us on Twitter @BROO and send us a tweet so that we can hear more about your love for BRÖÖ.